Friday, October 15, 2010

PTA Reports Massive Violations by Telcos in Selling SIMs

PTA Reports Massive Violations by Telcos in Selling SIMs

Pakistan Telecommunication Authority conducted a survey/ inspection to monitor sale of pre-active SIMs to check if cellular companies are selling SIMs in accordance with the standard operating procedures (SOP) defined by Pakistan Telecommunication Authority or not, told us sources familiar with the matter.
Survey results, which are exclusively made available to ProPakistani, revealed that all cellular companies are violating SOP in selling postpaid SIMs, while Mobilink topped the race with 7 out of 9 Customer Service Centers and 18 out of 26 franchises have been found guilty of selling SIMs without fulfilling the described procedures.
Our sources have confirmed us that a Warning letter has been dispatched to CEO of Mobilink regarding the violations.
We had sent a query to Mobilink to know their viewpoint on the said issue, for which we are still waiting for their response.
Following are highlights of survey results:
Customer Service Centers:

Company CSC Surveyed Violations
1 Mobilink 9 7
2 Ufone 4 0
3 Telenor 11 6
4 Warid 9 4
5 Zong 11 4

Total 44 21

Company Franchises Surveyed Violations
1 Mobilink 26 18
2 Ufone 35 18
3 Telenor 27 18
4 Warid 28 17
5 Zong 24 15

Total 140 86

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