Pakistan Telecommunication Authority conducted a survey/ inspection to monitor sale of pre-active SIMs to check if cellular companies are selling SIMs in accordance with the standard operating procedures (SOP) defined by Pakistan Telecommunication Authority or not, told us sources familiar with the matter.
Survey results, which are exclusively made available to ProPakistani, revealed that all cellular companies are violating SOP in selling postpaid SIMs, while Mobilink topped the race with 7 out of 9 Customer Service Centers and 18 out of 26 franchises have been found guilty of selling SIMs without fulfilling the described procedures.
Our sources have confirmed us that a Warning letter has been dispatched to CEO of Mobilink regarding the violations.
We had sent a query to Mobilink to know their viewpoint on the said issue, for which we are still waiting for their response.
Following are highlights of survey results:
Customer Service Centers:
| Company | CSC Surveyed | Violations | |
| 1 | Mobilink | 9 | 7 |
| 2 | Ufone | 4 | 0 |
| 3 | Telenor | 11 | 6 |
| 4 | Warid | 9 | 4 |
| 5 | Zong | 11 | 4 |
| Total | 44 | 21 |
| Company | Franchises Surveyed | Violations | |
| 1 | Mobilink | 26 | 18 |
| 2 | Ufone | 35 | 18 |
| 3 | Telenor | 27 | 18 |
| 4 | Warid | 28 | 17 |
| 5 | Zong | 24 | 15 |
| Total | 140 | 86 |
No comments:
Post a Comment